Made an appointment for 4pm. Ordered all the books she requested. Showed up for my appointment 10minutes before 4 and she did not answer me. I called her and message her and nothing. at 4:15 she finally called saying she would be 5minutes late. I told her I wasn't going to wait and I'd be going home. She said she was still going to charge me, even tho she was 20minutes late to out 4pm appointment. I called customer service and got it solved but her punctuality and her way of treating clients is horrible. How dare she still try to charge me even tho she never showed up? If the first appointment she didn't show, I can't imagine what the others would of been like. Wasted my gas and time.

Ilona is very rude does not care what comes out of her mouth, very insulting and putting down people. She insulted me to my face and behind my back to my daughter. Not professional at all. She does not know what she is doing in writing, auditioning, lighting, photography. She did not follow the instructions given from my daughter's Hollywood Agents that was submitting my daughter for a role. She argued about doing it her way. She has bugs all in her car, it infested and they were as well on her. I had to sterilize everything when she left. I asked her several times to leave and she would not. I called the Agency on the spot and they had left for the day but I left them voicemails and immediately whiles she was at my home, wrote them an email. I did not want to argue with her infront of my daughter. When she was leaving she hit a sign in my development and did not care. My neighbors witnessed all of this. I called Take Lessons right away Monday morning and I was told my Michael in Support along with two other of his colleagues that I would receive a refund. I don't do things like this, but this was unethical and Take Lessons did not keep their word to me. They told me that they got her side of the story and pretty much they were keeping the money. Highly unethical. I was in shock because they are okay with how this lady was yelling at my daughter and I and the unsanitary way she entered my home when her car and herself is infested with bugs. I took pics and gave it to Take Lesson and they don't care, they just want their money. My daughter's agents were highly disappointed and encouraged me to use You Tube or free workshops as well as paid if they are not too much. Any Agency that is serious about you will not advise to go spend money. I am so sorry I have to write this review because I don't like to cripple people's reputation or company. But if they would of told me from the beginning that I will not get refunded then that was their word, but it is not what happened. Most horrible experience.

I am finally learning how to play the violin and read music. Ilona is a great teacher, very patient and friendly.

Excited for more lessons

Best Ever

Great instructor, learned a lot in my first lesson that has already made things a lot easier to understand. Looking forward to the next.