About Andrew P.
Instructor details
Location:
Teaching Hours
Experience
Desktop Support Technician Lead
Aug, 2015 - May, 2017Natural Grocers by Vitamin Cottage
• Provide remote support for all NGVC locations via phone, email and Samanage ticketing • Provide quick, friendly and efficient face-to-face desktop support for all in-office employees • Cross-trained with Hardware Team for break-fix, new deployments and on-site support • Maintained highest level of productivity on Help Desk with 52% departmental ticket resolution • Implementation of ITSM in stores, IS, Human Resources, DIG, Training, Payroll and Recruiting• Desktop and Remote Support for all Colorado Corporate branches • Tier 2 Troubleshooting/Resolution and Level 1 Windows Administration • ITSM Implementation and Desktop Support Restructuring • Vendor and Third-party Support Relationship Building • Inventory Management and Ordering • Metric Monitoring and Reporting
Desktop Support Technician II (6mo contract)
May, 2017 - Oct, 2017Inceed
• Desktop and Remote Support for Denver Corporate, Williston, Crosby and Casper Wyoming Offices • Tier 2 Troubleshooting/Resolution and Level 1 Windows Administration • Direct support of company executives and board of directors • Use of ITSM for Daily ticketing, asset management, inventory, KB Building and Process Control • Relationship management with providers for Dell computers, copiers, plotters, conference room equipment and peripherals. • Aided in the installation and configuration of Logitech all in one conference room AV solution • Maintained statistics above expectation in Csat, FCR and 1hour response SLA
Education
Diploma
Sep, 2008 - May, 2012Rocky Mountain High School
Gen Ed
Jun, 2014 - Sep, 2014Red Rocks Community College
Certifications
Comptia A+ 801/802 (practice exam)
Oct, 2014Comptia
Initial basics of computer hardware, assembly, telephony, ip subnetting, networking, windows interfaces, virtualization
Awards
2nd Place Northwest Natural Fall Show
Oct, 2011NGA Drug Free Bodybuilding
Hero of the Colonial Marines 2d Class
Jun, 2014Tacticon 2014
5th Place Northwest Natural
Apr, 2012NGA Drug Free Bodybuilding
4th Place Northwest Natural
Apr, 2012NGA Drug Free Bodybuilding
1st Place Northwest Natural Fall Show
Oct, 2011NGA Drug Free Bodybuilding
Languages
English
Native Proficiency
Instructor details
Location:
Teaching Hours
Private Lessons
- 1:1 lessons with a trusted instructor
- 300+ subjects to choose from
- Meet online or in person
- Free on-demand videos and articles