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100% Satisfaction Guarantee

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Lesson Details

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About

Joanne delivers an exceptional lesson experience and ranks in the top 15% of our teachers nationwide.
Teaches students:
and Ages 5+

Teaching since:
September 2008

I have 8 1/2 years previous tutoring experience in a variety of subjects such as Algebra I, Algebra II English, SAT, ACT, MS Excel, MS Access, MS word, GRE, Geometry.

Overall, I have been very academically successful myself. I enjoy helping students understand difficult concepts. I am also very patient with my students and won't give up until we've accomplished our goals.

I've achieved such items as valedictorian of my high school class, National Honor Society, Who's Who Among American High School Students, Distinguished Graduate Student of the Year at Robert Morris University, Alpha Chi National Honor Society, Alpha Iota Mu Honor Society, National Dean's List, and a 4.0 GPA at the Bachelor's and Master's level.

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Experience

Senior Product Analyst
Jun 2016 - Present
medCPU

-Interpret business requirements from clients and subject matter experts
- Design comprehensive and well-organized functional specifications from requirements
documents and input from other domain and technical design sources
-Insure accuracy, completeness, clarity of functional specifications
- Collaborate with all stakeholders such as management, development, quality assurance, and UI/UIX teams throughout the software development cycle
- Assist QA in testing software
- Train new employees
-Assist in process improvement
- Serve as product owner
- Serve as scrum master

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Product Analyst
Oct 2014 - Present
UPMC | Enterprises

-Interpret business requirements from clients and subject matter experts
- Design comprehensive and well-organized functional specifications from requirements
documents and input from other domain and technical design sources
-Insure accuracy, completeness, clarity of functional specifications
- Collaborate with all stakeholders such as management, development, quality assurance, and UI/UIX teams throughout the software development cycle
- Assist QA in testing software
- Train new employees
-Assist in process improvement
- Serve as product owner
- Serve as scrum master

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Business Analyst
Nov 2008 - Oct 2014
Management Science Associates

- Gather business requirements from clients and product support
- Create entity diagrams that can be used to initiate database design
- Create queries and illustrations to demonstrate how database design may work
- Design comprehensive and well-organized functional specifications from requirements
documents and input from other domain and technical design sources
-Insure accuracy, completeness, clarity of functional specifications
- Define business rules that are clear and include supporting calculations, algorithms, data queries,
process steps and decision points
- Create interface mockups, associated behavioral rules to define navigation, validation, data relationships and trigger events.
- Ability to create interactive mockups in Visual Studio or PowerPivot
- Define impact of enhancement/project to other integrated applications
- Create impact documents that explain possible modifications to other modules in the system
- Collaborate with all stakeholders such as management, development, quality assurance, and
documentation groups throughout the software development cycle
- Design analytical reports that include the layouts, filtering, groupings, subtotals, and data
mappings
- Design/Code PowerPivot Reports with VBA support
- Hold reviews for functional specifications with internal stakeholders for acceptance
- Assist in making sure User Interface standards are followed
- Create traceability matrices of requirements and make sure they are completed throughout the
development life cycle
- Assist QA in testing software
- Train new employees
- Integrated Modules
- Reporting
- Best Practices
- Work on special projects
- Create macros
-Create proof of concept prototypes

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Adjunct Instructor
Jun 2010 - May 2011
Kaplan Career Institute

- Adjunct Instructor for IT curriculum. Instructed the following courses:
• Instruct and mentor students in these courses:
o Microsoft Access
o Microsoft Excel
o Introduction to PCs
- Attended professional development seminars
- Completed corporate assigned training
- Assisted Students with career counseling
- Special projects with assisting student administration

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Proprietary Applications Support
Oct 2007 - Oct 2008
Eaton

-Supported Internal and External Users with Eaton's Electrical Proprietary Software
-Worked on documentation and process improvement projects

Technical Support Analyst
Jun 2006 - Oct 2007
K&L Gates

-Provided technical support to all staff members
-Documented support tickets
-Escalated issues to appropriate groups
-Assisted in equipment set up at offsite locations
-Mentored less experienced staff

Certified Computer Technician
Mar 2005 - May 2006
Brookville Area School District

- Supported district by repairing pcs and other equipment
- Troubleshot pc issues
- Supported various educational software packages

Education

Masters - Information Systems Management
Sep 2006 - Dec 2008
Robert Morris University
Bachelors - Information Technology
Mar 2003 - Jan 2006
University of Phoenix
Associates - Information Systems Support
Sep 2001 - Mar 2003
DuBois Business College

Certifications

Certified Business Analyst Professional
Sep 2016
IIBA

Scrum Master
Dec 2015
Scrum Master Alliance

Certified Scrum Master

Product Owner
Jul 2015
Scrum Master Alliance

Certified product owner in scrum methodology

HDI
Oct 2006
Help Desk Institute

Help Desk Customer Service Skills Certification

Inet+
Jul 2005
CompTIA

Internet Certification

Linux+
Jun 2005
CompTIA

Linux Certification

Security+
Apr 2005
CompTIA

Network Security Certification

Network +
Mar 2004
CompTIA

Computer Networking

A+
Jul 2003
CompTIA

Hardware and Software Certification

Awards

Outstanding Graduate Student Award
Apr 2007
Robert Morris University
Valedictorian
Jun 1994
Brockway Area Junior/Senior High School

Affiliations

International Institute for Business Analysis
Feb 2016

International Institute of Business Analysis (IIBA) is an independent non-profit professional association serving the growing field of business analysis. For individuals working in a broad range of roles – business analysis, systems analysis, requirements analysis or management, project management, consulting, process improvement and more – IIBA® can help you do your job better and enhance your professional life.

IIBA was established in 2003 as a Canadian Corporation and has become the leading association for business analysis around the globe. We help professionals working in the business analyst role develop their skills and further their careers by providing access to unique and relevant content.

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24 Reviews

Write a Review
Tom Aug 10, 2017
Microsoft Excel · Online

Joanne was great!! She is a great tutor!! She knows her material and explains it well. She also sent me exercises and information!! Awesome!

Rama Jul 26, 2017
Microsoft Excel · Online

I love Joanne. She is very patient and very detailed in explaining all the concepts. She has great knowledge and dedicated attitude. I definitely recommend her for anyone.

Jodi May 12, 2017
Microsoft PowerPoint · Online

Joanne is thorough and precise. Generous and patient. Helpful with specifically what I needed. I will definitely hire her again.

Leeanne Thomley Apr 3, 2017
Microsoft Excel · Online

Joanne is a patient, knowledgeable teacher. She quickly assessed my level of knowledge and we dove right in. By the end of the lessons we had moved through what I had wanted to learn and dipped into more advance applications. The practice exercises she sent were well formated. When I had a question she responded promptly and thoroughly. I definitely recommend her.

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Kim H. Mar 6, 2017
Microsoft Excel · Online

Excellent teacher, excellent lesson. Very helpful and patient and did not rush. Also, provided follow-up material and homework to practice. Looking forward to my next lesson.

Dilyana Feb 19, 2017
SQL · Online

Thank you, Joanne! I've a very productive input.

Debbie Feb 13, 2017
Microsoft Excel · Online

It was a great class! I look forward to more. Joanne is giving me exactly what I need!

Melissa Jan 24, 2017
GRE · Online

I had a great experience with Joanne. She was extremely organized and prepared, and I look forward to working with her over the next few weeks leading up to the exam!

Diane Nov 10, 2016
Microsoft Excel · Online

Joanne is very intuitive and helpful. So glad I found this service and got connected to her. I am very pleased with her and the opportunity for assistance through my computer and be able to talk to someone who understands what I am trying to accomplish. Highly recommend.

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Gia Oct 21, 2016
Essay Writing · Online

The best tutor, makes writing essays seems simple!

Andrew P. Oct 14, 2016
Geometry · Online

Joanne was wonderful! Thank you!

Patricia Oct 4, 2016
Microsoft Word · Online

I liked a lot her class. She is so polite and very friendly! I recommend her as a teacher!!!!!

Lisa H. Aug 11, 2016
Microsoft Excel · Online

I am so happy I decided to do this, I am very optimistic that wth Joannes help I will be able to master excel. I have a basic working knowledge but really want to master more of the functions and really look forward to these lessons,

Fernando Jul 17, 2016
Microsoft Excel · Online

Joanne is a life saver! Her Excel skills are among the best I've found on this site. She is very detailed, but mainly she was able to see the BIG picture with the project she helped me with.

Thanks Joanne!

Grace R. Jun 21, 2016
Microsoft Excel · In home

Excellent tutor,Very helpful. I would highly recommend her to anyone

Irene C. May 18, 2016
Microsoft Excel · Online

Very hapoy with my first lesson

Kelly S. Mar 6, 2016
Microsoft Excel · Online

The lessons that I had with Joanne were very informative. I have greater knowledge of the extent of things that Excel can do. She truly knows the works of Excel and am glad I chose her for these lessons.

Alexander Jan 26, 2016
Geometry · In home

Joanne was wonderful! My son felt more confident after one session. So glad I signed up for this. Wish I would have done this sooner!

Alexander Jan 26, 2016
Geometry · In home

Joanne was wonderful! My son felt more confident after one session. So glad I signed up for this. Wish I would have done this sooner!

Shevon L. Jan 23, 2016
Microsoft Excel · Online

Excellent tutor, please schedule Joanne today.

Harry Z. Dec 30, 2015
GED Test Prep · In home

Joanne was an awesome tutor. Infortunately I got a job offer over Xmas and will be moving in e next few weeks to Memphis most likely so while I will be only using the 5 lessons I bought I would rec her to anyone looking for a math tutor.

Tina N. Oct 12, 2015
Microsoft Excel · In home

Joanne was excellent and extremely knowledgable. Very patient. I would highly recommend her to anyone!!!!!

Glenda P. Aug 31, 2015
SQL · Online

I love Joanne's teaching approach, she's very patient, professional and has tons of book knowledge, as well as corporate world experience. This is my first time taking a SQL class, as well as taking an Online Class, I love it!!! I feel comfortable asking questions during our (1 on 1 ) Skype sessions. When I have questions that surface while I'm working on the Homework Assignments, I feel very comfortable asking/emailing Joanne questions, her response time is Amazing!! = ) Especially considering the difference in our time zones, (3 hours difference). I"m looking forward to taking additional SQL classes.

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Kelly S. Jun 7, 2015
GRE · In home

Very helpful!

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