About Anne H.

Anne teaches: Ages 5 and up
Teaching since: 2010
Last sign in: More than two months

Overview

With over 20 years in customer service, team management, technology, and project management, I have the passion, know-how, and the personality to help you achieve your learning goals. My teaching approach is one that will boost your confidence and as long as you are willing to put in the effort, I won't stop until you are comfortable in the skills you set out to learn. Let's get started! Sign up for one of my software, computer, or art classes today!

One of my proudest endeavors: Independently created an online safety and cyber bully curriculum presented to elementary school children yearly

Artist Sites:
https://www.facebook.com/BeingMatilda
http://www.beingmatilda.com/about

Photos and Videos

Rusty - acrylic on canvas

Experience

Help Desk Administrator
Sep 2012 - Present
Edward Rose & Sons

Created and maintain IT department’s first physical inventory and tracking system for all assets and process all accounting chargebacks on equipment
Provide solutions and support for HQ and offices across 13 states including the recommendation and purchasing of new hardware
Configured Help Desk ticketing system and on/off boarding processes with automated email notifications with Dell KACE
Perform updates and patching on Dell KACE and Bomgar (remote access) servers
Ran, analyzed reports and presented data to direct reports as well as yearly at our company meetings
Created training materials and held training sessions for end users
Authored Tech Times, a monthly company newsletter filled with short tutorials, tech news, and team member recognition

Education

Associates in Applied Science - Technology
Jun 2010 - Jun 2012
University of Phoenix

Languages Spoken

English
Fluent / Native Proficiency

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Anne H.

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