Microsoft Excel with Karina A.

iKnowledge School of Technology

Trainer and consultant for Microsoft Office, Instagram, Facebook, Trello, JavaScript, Joomla!, WordPress, and Google’s Search Engine Optimization (SEO). Provides digital marketing solutions including QuickBooks management and website creation using WordPress and MySQL. • Designed a compelling website for Garcia Awnings and delivered a 180º pivot from zero calls, leads, and little to no business to an astounding 16k impressions in 3 months • Provided consulting for client PwC related to technical writing and copywriting services • Created a website for client BeyondBrook.com, a social media influencer with over 11k followers • Re-designed websites for Bird Road Auto Body Shop and Carolina Pediatrics Emergency Fellowship • Research, Design and Implementation of online courses currently published on the company’s website • Ongoing support and training for local businesses that require a customized structured learning method. • Former trainer for Sandata’s CalEVV System and participated in the latest rollout for the training of providers from the State of California.

The Children’s Trust

Designed, implemented, and updated technical support documentation, technical training materials, and overall technical presentations for end users on 4 managed applications: Trust Central, WebGrants, Contract Analyst, and Microsoft Office 365. • Delivered level I and II technical training and support for 60 internal and 800 external staff daily • Enhanced accountability and productivity by 40% after integrating Zendesk with the ticketing system • Improved customer satisfaction scores by 10% for a client by implementing tutorials with voiceovers • Increased productivity for an IT department after implementing web tutorials for customized apps • Developed Zendesk macros including standard responses and data gathering questionnaires

Florida International University

New Horizons

Microsoft

Microsoft

Microsoft

SCORE Broward

SCORE Broward

Native Proficiency

Native Proficiency