Tania Nilsen

Tania N.

Jersey City, NJ

About Tania N.

Tania teaches: Ages 5 and up
Teaching since: 2008
Last sign in: 2 days ago

Overview

Want to get promoted? Need help learning how to use these programs in your new position? Looking to change jobs or improve your skills?

I am a professional trainer for Microsoft Office Suite. I work full time during the day running an IT department at a small company and I train one on one in the evening for those who need these skills to enter the workforce, to re-enter the workforce or because you want to learn the advanced features of these programs to land the right job. The more sills you have on your resume the better chance you have to stand out among the crowd.

I have extensive experience and advanced skills in all Microsoft Office Suite products, including excel, word, powerpoint, outlook and access. I can also assist you with navigating a windows computer.

Experience

IT Manager

Aug 2014 - Present
Paramount

Run and manage all aspects of the IT department

Developed application training documentation for the entire organization including but not limited to; quick reference guides,
enhancement changes, on demand training materials, and application training job aids.

Created and delivered in classroom training and virtual web-ex training on various applications.

Sole technical support and contact for all employees

Manage and create the IT budget

Support, train and design 8 different company applications (SalesForce, Yardi, etc)

Created business documentation, functional specifications and screen design for upgrades and initial design.

Collaborated with developers and provided detailed functional specifications to technical team.

Worked with and interviewed the business to define application requirements.

Directed escalated issue resolution for sales team, candidates and clients.

Ensured the business needs were translated appropriately to the offshore development teams

Identified and implemented process improvements across the organization by utilizing root cause analysis and technological analysis.

Provided feedback and direction on the application design and delivery to help the company achieve a competitive advantage.

Worked with business contacts to facilitate, develop, and improve business processes, and helped the business understand potential technology solutions.

Worked with the business to determine which value added features should be included in the upcoming releases, including business documentation, functional specifications and screen design.

Worked with the development team to ensure stability and continuity between the various application integrations.

Created, extracted, analyzed and manipulated data through SQL queries.

Reviewed and analyzed reporting data to identify the root cause of issues and to implement long term solutions which will maximize performance and service.

Conducted and managed the entire UAT process, including system integrations, preparation of test cases, resource allocation, issue reporting and tracking, re-testing and release documentation.

Created and managed all project plans including outlining of tasks and activities.

Business Analyst

Feb 2012 - Aug 2014
USTA - US Open Tennis Tournament

In support of the US Open, playing a lead role in supporting assigned systems and operations.

Translating business requirements into detailed technical specifications that may be used to select and/or develop applications.

Producing customized applications by either configuring packaged software, using packaged software’s application interfaces to create customized add-on features using tools such as VBA Script, or developing departmental applications using rapid development tools such as Microsoft Access, web authoring tools, and report writers.

Executing test plans and assisting internal clients in the acceptance testing of systems. Functioning as a trainer and system administrator as needed.

Evaluation, selection and installation of new application software.

On site staff training and support for all specialized software applications, coordinating with third party vendors to ensure support services and development projects conform to the internal clients’ requirements.

Procuring equipment, acting as liaison with other IT functions, assisting with budget development and tracking, and expediting administrative tasks.

Application Support Director

Feb 2000 - Jun 2011
Ajilon

Acted as the liaison between the business and the IT group to support the various technological needs.


Directed all aspects of the creation and delivery of a world class online training platform through learn.com and GEO Learning.

Developed application training documentation for the entire sales organization including but not limited to; quick reference guides,
enhancement changes, on demand training materials, and application training job aids.

Created and delivered in classroom training and virtual web-ex training on various applications.

Was designated as the SME for our sales offices on all technical and operational questions and was the SME representative for all tasks force and group meetings.

Created business documentation, functional specifications and screen design for upgrades and initial design.

Collaborated with developers and provided detailed functional specifications to technical team.

Worked with and interviewed the business to define application requirements.

Directed escalated issue resolution for sales team, candidates and clients.

Ensured the business needs were translated appropriately to the IT team for consideration in future product releases.

Identified and implemented process improvements across the organization by utilizing root cause analysis and technological analysis.

Provided feedback and direction on the application design and delivery to help the company achieve a competitive advantage.

Created and launched quality audit program to sales offices in order to ensure branches adhered to company operational and government policies and procedures.

Was a key member of the transition team for the two CRM Front Office system changes.

Worked with business contacts to facilitate, develop, and improve business processes, and helped the business understand potential technology solutions.

Worked with the business to determine which value added features should be included in the upcoming releases, including business documentation, functional specifications and screen design.

Worked with the development team to ensure stability and continuity between the various application integrations.

Created, extracted, analyzed and manipulated data through SQL queries.

Reviewed and analyzed reporting data to identify the root cause of issues and to implement long term solutions which will maximize performance and service.

Created and managed a virtual staff that was the primary point of contact for the sales offices as it relates to home grown CRM service issues, technical problems and general business operation questions through the Track-It, ticketing system.

Managed a staff of up to 30 people as it relates to; succession planning, compliance, training, retention, development, salary negotiations and annual performance reviews.

Conducted and managed the entire UAT process, including system integrations, preparation of test cases, resource allocation, issue reporting and tracking, re-testing and release documentation.

Utilized UML design methodology to capture Use Case Model and Business Processes.

Assisted in the preparation of project plans including outlining of tasks and activities.

Recipient of Employee of the Year, 2005-2007.

Education

Marketing

Jan 2001 - May 2005
Rutgers
Write a Review

2 Reviews on Tania N.

Silhouette-80
Donna Katz Sep 5, 2016
Microsoft Excel · Online
Verified Student
Tania is very patient snd explains all the intricacies of excel . I would definitely recommend her.
Silhouette-80
Benjamin Z. Oct 28, 2015
Microsoft Excel · In studio
Verified Student
Tania is very knowledgeable about the subject -excel. I learned a lot from her and will be using my newly acquired skills in my business. Should I have a reason to use her again, I would not hesitate.
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