Rick Jaggers

Rick J.

Clearwater, FL
Teaching Locations:
Profile-location-online Online
Teaching Locations:
Profile-location-online Online
Levels taught:
"Ping," anyone? That's an invaluable command. Do that before calling your cable company's tech support...

This lesson is a 45-minute question-and-answer session.

The topics are not limited to DOS. Actually, most of the questions are focused on WordPress, web design, the Internet, and other computer-related questions.

I will do my best to answer your question before the end, but I cannot promise an answer.

But we will look for the answer together.

Don't be surprised if you get followup email the answer some time after our session is over.

About Rick J.

An oft-repeated phrase is "Been There, Done That." It describes my nearly 30 years of experience with computers, computer programs, websites and on the Internet ~~~ this section is about how "my experience" can serve you.

I created my first website over 25 years ago. In the 1990's, I hosted websites and email from servers in my basement. (That means I'm good at trouble-shooting and putting out fires!)

Today, I am a teacher, guide, coach, mentor, web builder, a domain registrar, and a web hosting re-seller. My latest interest is creating and showing video.

From that first day, decades ago, I've been teaching. I've taught one-on-one, taught small groups of 5-20, and addressed a full auditorium. I was an adjunct instructor for MS Office products at a community college. When I complete chapter 3 of something then I'm prepared to share what I've learned in chapter one!

We will work together online, and maintain follow-up contact by phone and email.

Or, if you're in the Tampa / Clearwater / St. Petersburg (Florida) area, our first session can be held the old-fashioned way: face-to-face! (I actually prefer that.) We'll meet at a study room at a library half-way between us.

I like to use analogies, and they work best with an over-40 audience. Many millenials today have never seen a dimmer switch on a car floor or carried a digital pager.

I am available for all things computer: at home, at work, on your local network and on the Internet.

PS: At the end of the last century I was assembling computers by hand, but don't tell anyone. They will want to use my trouble-shooting skills to help fix their hardware, too.


Write a Review
5 Reviews
Anthony F.
Profile-location-online Online

Lots of knowledge on the technical side.

Posted Nov 10, 2019
Holly M.
Profile-location-home Student's Home

Rick was great to work with. I had specific issues I needed help with and he was able to steer me to the proper techniques and answer all my queries.

Posted Jul 2, 2019
Ares Contreras
Profile-location-home Student's Home

This morning I have completed my lessons with Rick for Word Press. I’m ao excited to get started applying everything I learned with Rick. Can’t say enough about Rick and his teaching methods. Truly patient and his step by step teaching is excellent! Now when I view YouTube tutorials, I have an idea what is being spoken about! Was lost before Ricks classes. He goes above and beyond! Highly recommend! Thank you Rick!!

Posted Feb 12, 2019
Ares Contreras
Profile-location-studio Teacher's Studio

Just finished my 3 rd class with Rick! He is outstanding! Thorough and patient as a saint! Highly reccomend Rick!

Posted Feb 6, 2019
Luis Salazar
Profile-location-online Online

Rick is detailed oriented and has the patience to listen and answer any questions that may arise. Absolutely recommend him.

Posted Aug 30, 2016

Photos & Videos


Mentor/Coach (Volunteer)
Mar 2015 - Present


I guide beginning entrepreneurs and mentor advanced businesses.

Jan 1992 - Present

A Better Computer, Inc.

Web Consultant | YouTube Adviser | WordPress Developer | Teacher, Coach, Guide, Mentor | Owner (Make Coffee, too.)

Senior Systems Engineer
Nov 2002 - Sep 2011

Arma Global Corporation and MCS of Tampa

---- Overview ("Big Picture") ---- Was the site subject matter expert (SME) for the Global Command and Control System, Joint (GCCS-J) at SOCCENT in Tampa and Coalition Forces Special Operations Command (CFSOCC) in Qatar. Designed and configured SOCCENT-specific implementation of GCCS-J, including concept of operations (CONOPS) and connections to external data sources. Tested and validated each hardware and software transition. Wrote technical documentation for SOCCENT-specific configuration of GCCS-J for users, system administrators, and SOCCENT leadership and communicated complex technical concepts to clients and various team members. Planned future strategies for system upgrades to support operational requirements. ---- Details ---- Planned the migration and maintained the synchronization for major and incremental software versions on multiple hardware platforms at two sites, one in Tampa, Florida, and one overseas, in Qatar. Determined the hardware requirements from documents created by the Program Management Office (PMO); made recommendations, and then coordinated hardware and software acquisition through the PMO. Received and installed server hardware, (SUN, PIX, CISCO). Configured server software. Designed and built user workstations. Provided over-the-shoulder, deskside training to users here and to administrators temporarily assigned to the overseas site. Coordinated software installation teams for two of the three major upgrades both here and overseas, and applied minor patches/upgrades approximately every 100 days. Developed and implemented procedures to ensure minimal down-time and avoid interruption of service to the customer. Developed risk management and mitigation plans, ensured compliance with quality assurance standards, and maintained liaison with the PMO for monitoring critical servers. Provided functional expertise for day-to-day operations systems in both Tampa and Qatar. Provided Tier 3 trouble-shooting support.


Digital Video, Photography, Journalism & Creative Writing, Theatre
Aug 2014 - Present

St Petersburg College - Pinellas Country, Florida

Associates of Arts
Sep 1998 - Jan 2002

St. Leo University



Fluent / Native Proficiency


CompTIA Security+ (2008 edition)
Dec 2010


https://www.certmetrics.com CompTIA Security+ earners who certified prior to January 1, 2011, have a Security+ considered good-for-life (GFL). It does not expire and does not have CE requirements. Earners of the CompTIA Security+ GFL understand network and data security principles that would help them build a general awareness of security threats and to understand basic principles of securing a network.


The American Legion
May 2003
The American Legion was chartered and incorporated by Congress in 1919 as a patriotic veterans organization devoted to mutual helpfulness. It is the nation’s largest wartime veterans service organization, committed to mentoring youth and sponsorship of wholesome programs in our communities, advocating patriotism and honor, promoting strong national security, and continued devotion to our fellow servicemembers and veterans.
Veterans of Foreign Wars
May 2003
Through a variety of programs and services, VFW Foundation fills in governmental assistance gaps for troops abroad, military families back in the U.S. and America’s often-forgotten veterans. These programs support all branches of the military, are provided at no cost to the recipients and require no Veterans of Foreign Wars affiliation.

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