Statistics with Monica I.

Language Consulting Services

• Taught English as a Second Language to groups and also held individual classes, in company as well as online. • Secured contracts and provided language consulting services to working adults at multinational companies. • Held conversational Spanish and English classes in company and online. • Translated required documentation (English/Spanish/Portuguese) • Trained incoming staff. • Prepared students for the TOEFL examination

Riverside County, CA

Oversaw all departmental complaints as well as Ombudsman, Runaway/Abduction, Critical Incident, and participation in Grievance cases as it pertains to Child Services Division. • Supervised crisis intervention by social work staff as it pertained to child abuse and human trafficking. • Supervised the International Liaison Unit, Customer Relations and oversaw the review of foster care out of home investigation grievance process. • Trained and assigned cases to incoming social workers and MSW interns on investigative techniques and case management. • Analyzed new and revised legislation that govern social services programs to determine impact upon departmental operations and those of service provider contracts and interagency agreements. • Maintained professional relationship and open lines of communication within Department middle and upper management staff as well with community partners such as Consulates and Embassies/United States Immigration Services/International Services Agencies/Public Counsel/Anti Human Trafficking Task Force, District Attorney, and others. Represented the Department in Southern California County Committees.

Riverside County, CA

• Developed, revised, and implemented department operating policies and procedures. • Analyzed new and revised legislation which govern social services programs to determine impact upon operations. • Analyzed and evaluated the effectiveness of policy, existing operations, and procedures within an assigned program area. • Developed Administrative policies such as, out-of-home (foster/group home) grievance processes, new court interactions, investigative services, and systemic needs. • Established and maintained effective line of communication and working relationships at all organizational levels as well as with community partners.

Cal State University Northridge

Cal State University Dominguez Hills

TEFL - 2012

Professional Proficiency

Native Proficiency

Native Proficiency