- Levels Taught:
- Beginner, Intermediate, Advanced
I have been working in Customer Service for an American Bank in Italy for the last 10 years. In addition to that, I have been tutoring students of different ages, Elementary School all the way to High School, since I was in college. The subjects I covered were for the most part English, Italian and Math. I was also tutoring adults who wanted to learn English as beginners or improve their conversation skills. I loved my job at the bank, but at the same time there was nothing more satisfying than seeing my students succeed: I have always enjoyed helping people improve their communication skills and improve their school grades.
I am currently tutoring adults who are trying to better their fluency in Italian and I am officially hired also by Berlitz, one of the oldest Language education company which operates in more than 50 countries in the world.
I am ready to help more people improve their confidence with this language but also present it to students who never heard it before and want to start as a beginner. I am knowledgeable, patient, fun and 100% Italian!
- Teaches students:
- Ages 5+
- Teaching since:
I was born and raised in Vicenza, an hour west from Venice. My husband is American, we met in Italy and after living together there for 15 years, we decided to move back to the US last Summer. We have two kids, 7 and 4, who are perfectly bilingual.
I have always enjoyed teaching English to little kids and adult friends in Italy, so I can only enjoy teaching Italian even more. Although I'm enjoying this adventure in the US, I miss my country tremendously and teaching and speaking my own language is one of the things that excites me the most. I have also travelled Italy and most of Europe extensively, and I love discussing about all the different cultural environments that I've experienced.
Teaching adults and children at different levels using the Berlitz teaching method.
Tutoring student at beginner, intermediate and advanced level.
Worked on translation of Materials from Italian into English, specifically translation of product featuring Music to Workout functionality. Successfully worked on translation of products and on marketing strategies with the client in order to present to the US Markets.+ Read More
Resolving customer service issues in the banking center to guarantee customer service satisfaction and retention. Handling customer requests both in person and over the phone, ensuring that customers receive proper follow up and making appropriate referrals.
Establishing, retaining and deepening relationships with banking center customers and potential customers to achieve goals and provide quality customer service. Opening deposit accounts, taking loan applications, responding to customer inquiries, resolving complex issues, recognizing and referring cross-sell opportunities. Coordinating and helping training Banking Center Service staff and providing coaching.
Additional responsabilities: collections, customer service and other loss mitigation or recovery activities. Contacting delinquent, charged-off or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit accounts. Working with customers to establish full balance repayment plans or arrangements to cure delinquent accounts. Understanding and educating customers on account terms.
Francesca is a great teacher. A native of Italy, she really is a suberb instructor. After two lessons she has me speaking Italian. Highly recommended.