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Typing

Microsoft Word

Acrylic Painting

Microsoft Excel

Microsoft PowerPoint

Microsoft Publisher

Beginner

Intermediate

Advanced

Created and maintain IT department’s first physical inventory and tracking system for all assets and process all accounting  chargebacks on equipment
Provide solutions and support for HQ and offices across 13 states including the recommendation and purchasing of new hardware
Configured Help Desk ticketing system and on/off boarding processes with automated email notifications with Dell KACE
Perform updates and patching on Dell KACE and Bomgar (remote access) servers
Ran, analyzed reports and presented data to direct reports as well as yearly at our company meetings
Created training materials and held training sessions for end users
Authored Tech Times, a monthly company newsletter filled with short tutorials, tech news, and team member recognition

Help Desk Administrator

English

Currently a Help Desk Administrator, I teach many people about software and hardware. Many people are shy to ask for help when it comes to these subjects. With a combined 20 year career in customer service, I can teach technical subjects while making the student feel comfortable and confident. Learning Microsoft Word is essential to most careers. Creating resumes, letters, and any other documents you can think of is easy in Microsoft Word. Let's tailor a great program to get you headed in the right direction.

With over 20 years in customer service, team management, technology, and project management, I have the passion, know-how, and the personality to help you achieve your learning goals. My teaching approach is one that will boost your confidence and as long as you are willing to put in the effort, I won't stop until you are comfortable in the skills you set out to learn. Let's get started! Sign up for one of my software, computer, or art classes today!
 
One of my proudest endeavors: Independently created an online safety and cyber bully curriculum presented to elementary school children yearly

Artist Sites:
https://www.facebook.com/BeingMatilda
http://www.beingmatilda.com/about

Microsoft Word with Anne H.

About Anne H.

Instructor details

Teaching Hours

Experience

Help Desk Administrator

Education

Associates in Applied Science - Technology

Languages

English

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