Excel Tutor with Data Analysis Experience
Detalles del instructor
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Teaching Hours
Acerca de Karina A.
Karina Videos
Experiencia
IT Trainer / Business Consultant
Oct, 2016 - PresentiKnowledge School of Technology
Trainer and consultant for Microsoft Office, Instagram, Facebook, Trello, JavaScript, Joomla!, WordPress, and Google’s Search Engine Optimization (SEO). Provides digital marketing solutions including QuickBooks management and website creation using WordPress and MySQL. • Designed a compelling website for Garcia Awnings and delivered a 180º pivot from zero calls, leads, and little to no business to an astounding 16k impressions in 3 months • Provided consulting for client PwC related to technical writing and copywriting services • Created a website for client BeyondBrook.com, a social media influencer with over 11k followers • Re-designed websites for Bird Road Auto Body Shop and Carolina Pediatrics Emergency Fellowship • Research, Design and Implementation of online courses currently published on the company’s website • Ongoing support and training for local businesses that require a customized structured learning method. • Former trainer for Sandata’s CalEVV System and participated in the latest rollout for the training of providers from the State of California.
IT Trainer / Helpdesk Specialist
Oct, 2010 - Oct, 2017The Children’s Trust
Designed, implemented, and updated technical support documentation, technical training materials, and overall technical presentations for end users on 4 managed applications: Trust Central, WebGrants, Contract Analyst, and Microsoft Office 365. • Delivered level I and II technical training and support for 60 internal and 800 external staff daily • Enhanced accountability and productivity by 40% after integrating Zendesk with the ticketing system • Improved customer satisfaction scores by 10% for a client by implementing tutorials with voiceovers • Increased productivity for an IT department after implementing web tutorials for customized apps • Developed Zendesk macros including standard responses and data gathering questionnaires
Educación
Bachelors in Management Information Systems
Aug, 2000 - Aug, 2002Florida International University
Network+ Comptia
Dec, 2010 - Dec, 2010New Horizons
Certifications
MCTS SQL Server
Jan, 2010Microsoft
Microsoft Partner
Jan, 2020Microsoft
MCTS VB. NET
Mar, 2010Microsoft
Awards
Awarded Diamond Presenter of 2021
Dec, 2021SCORE Broward
Awarded Diamond Presenter of 2022
Dec, 2022SCORE Broward
Idiomas
Español
Dominio fluido / nativo
Inglés
Dominio fluido / nativo
Detalles del instructor
Location:
Teaching Hours
Private Lessons
- 1:1 lessons with a trusted instructor
- 300+ subjects to choose from
- Meet online or in person
- Free on-demand videos and articles