Student Policy

Here at TakeLessons, we feel music should be fun and full of passion. We've designed the Student Policy Manual to help ensure that you get the most from your experience.

By using the Service as defined in the TakeLessons Student Agreement, you agree to abide by the rules and terms of the Student Policy Manual.

This section describes the scheduling, billing, payment, and renewal terms of the Services offered by TakeLessons. The Service to which you are subscribed is indicated in your student account.

Private Lessons – Monthly

• Service Term: Calendar months.
• Reservations and Scheduling: Lessons are automatically reserved and scheduled in your selected time slot. The number of lessons scheduled is visible in your account and may be affected by upcoming vacation, holidays, or other schedule changes.
• Renewal: Automatically renews and reserves your selected time slot for additional Terms.
• Payment Date: 25^th of each month for the Term taking place in the subsequent calendar month. Payment is made for the number of lessons reserved and scheduled for the following month. It is your responsibility to ensure that the correct number of lessons is scheduled for the following month. Any changes must be made before the 25^th (the Payment Date) in order to take effect for the payment process. Note that the Payment Date is followed even when it falls on a weekend or holiday.

Private Lessons – Quarterly

• Service Term: Thirteen (13) lessons. The student pays for the first twelve (12) lessons in the Term, and the thirteenth (13th) lesson is free.
• Reservations and Scheduling: Lessons are automatically reserved and scheduled in your selected time slot. The lessons are visible in your account and the exact dates may be affected by upcoming vacation, holidays, or other schedule changes.
• Renewal: Automatically renews and reserves your selected time slot for additional Terms.
• Payment Date: Twelve (12) additional lessons are purchased the day after the twelfth (12th) lesson in the current Term is completed. Lessons are considered completed when their scheduled day and time has passed. When twelve (12) lessons are purchased, a thirteenth (13th) free lesson is added to your account. Any changes must be made before the Payment Date in order to take effect for the payment process. Note that the Payment Date is followed even when it falls on a weekend or holiday.

Private Lessons – Flex

• Flex Lesson Services are designed to help customers with busy and changing schedules. With Flex lessons, the customer buys a pack of lessons and schedules them with their TakeLessons instructor at a time that is convenient for both parties. Lesson time slots are subject to studio and instructor availability.
• Service Term: Five (5) lessons.
• Reservations and Scheduling: Purchased lessons are considered “unscheduled” until you and your instructor agree on a time. Once the time is agreed, the lesson is then considered “scheduled” and reserved, and the rules regarding missing, rescheduling, and making up lessons apply.
• Renewal: Automatically renews for additional Terms.
• Payment Date: Five (5) additional lessons are purchased the day after the last lesson of the current Term is completed. Lessons are considered completed when their scheduled day and time has passed.

Private Lessons – Package of 4 Lessons*

• Service Term: Four (4) consecutive lessons.
• Reservations and Scheduling: Lessons are scheduled in your selected time slot for consecutive weeks in the Term, and are subject to instructor and studio availability. Scheduled lessons are visible in your account, and may be affected by upcoming vacation, holidays, or other schedule changes.
• Renewal: Lesson packages do not automatically renew, and do not reserve your selected time slot beyond the initial Term.
• In order to keep your reservation beyond the initial Term, you must sign up for the Monthly or Quarterly Service.

Private Lessons – Package of 12 Lessons*

• Service Term: Thirteen (13) lessons. The student pays for the first twelve (12) lessons in the Term, and the thirteenth (13th) is free.
• Reservations and Scheduling: Lessons are scheduled in your selected time slot for consecutive weeks in the Term, and are subject to instructor and studio availability. Scheduled lessons are visible in your account.
• Renewal: Lesson packages do not automatically renew, and do not reserve your selected time slot beyond the initial Term.
• In order to keep your reservation beyond the initial Term, you must sign up for the Monthly or Quarterly Service.

Group Lessons*

• Service Term: Four (4) consecutive lessons.
• Reservations and Scheduling: Group lesson schedules are set in advance. Payment must be received in advance in order to reserve the student's place in the group lessons. Reservations are subject to group lesson capacity.
• Renewal: Group lessons do not automatically renew, and do not automatically reserve your place for additional group lesson Terms.
• Students attending group lessons at a venue must agree to follow the venue rules at all times.

* Private Lessons Packages and Group Lessons are available only through select Retailers.

This section describes the tardiness, rescheduling, make-up, and time-off/vacation policies of the Services offered by TakeLessons.

100% Money Back Guarantee

We want your lessons experience to be excellent, so we offer the TakeLessons 100% Money Back Guarantee. If you take your first lesson and decide that you do not wish to continue, we will refund the amount that you paid for your first lesson term, INCLUDING the amount paid for the first lesson You took. In order to obtain a refund, you must provide us with a notice of cancellation within 72 hours following Your first lesson. Please note that if you miss your first lesson without giving us a notice 24 hours prior to your lesson you will not be refunded for the missed lesson.

Tardiness

• Students are expected to be on time to all lessons.
• Lessons will end at the scheduled time, even when students are late.
• If you are running late, notification to your instructor or to TakeLessons is needed.

Rescheduling and Make-Up Lessons

Private Lessons:

• Rescheduling lessons is allowed if you give your instructor at least 24 hours of notice before the lesson is scheduled to occur.
• Lessons must be made up by the end of the calendar month in which the lesson was originally scheduled, and are subject to studio and instructor availability.
• In the event that a lesson is not made up prior to the end of the month, the payment credit for that lesson is forfeited.
• A maximum of one (1) lesson per calendar month may be rescheduled.
• In the event that your instructor will not be able to attend your scheduled lesson:
  • A substitute will be provided, or
  • The lesson will be rescheduled, or
  • A lesson credit will be issued to your TakeLessons account for future scheduling.

Group Lessons:

• Students may not request to reschedule group lessons.
• No lesson credits are given for group lessons missed by the student.

Time-Off/Vacation

Private Lessons:

• The Vacation Tool in your online account may be utilized to indicate that you will be unable to attend a lesson on your scheduled day.
• Vacation must be entered before the Payment Date, as is determined by the Service to which you are subscribed, in order to take effect for the payment process.
• Vacation time can also be added to your account by contacting TakeLessons via phone or email.
• A maximum of two (2) lessons missed due to planned vacation per calendar quarter will be honored. For the purposes of scheduling vacation days, calendar quarters are as follows:
  • January-March
  • April-June
  • July-September
  • October-December

Group Lessons:

• Due to group lesson capacity, and because group lessons are pre-scheduled, time-off and vacation time cannot be honored.

This section describes the payment terms of the Services offered by TakeLessons.

Payment Methods

We generally accept the following payment methods:

• VISA, MasterCard, Discover, or American Express credit card or debit card.
• eCheck: withdrawal of funds from your bank account via Electronic Funds Transfer (EFT)

Note that actual accepted payment method(s) may vary depending on Retailer.

Refunds

Private Lessons:

• We will refund your payment if you provide us with a notice of cancellation at least 24 hours before your first lesson.
• Per our 100% Money Back Guarantee, if the lessons are canceled within 72 hours following the first completed lesson, payment for the initial Term may be refunded at the student's request.
• Beyond the initial Money Back Guarantee time period of 72 hours, or if any additional lesson beyond the first lesson has been completed, refunds are not issued.
• No refunds are given for free lessons.
• We will refund Your initial payment if Your instructor misses your first lesson, or is otherwise in violation of the guidelines in the Instructor Policy Manual (http://takelessons.com/corp/instructorPolicy) during the first lesson.

Group Lessons:

• If the student cancels at least 24 hours before the first lesson, all lessons are refunded.
• No refunds are given for missed lessons.
• No lesson credits are given for group lessons missed by the student.

Gift Certificates, Gift Cards, and Collective Buying Coupons:

• Gift Certificates, Gift Cards and Collective Buying Coupons are non-refundable.

Dishonored Payments

• We charge a $5.00 reinstatement fee for each dishonored EFT or credit card transaction.

Payment in Advance

• All private lessons and group lessons must be paid in advance.
• In order to give the instructors proper time to prepare for the lessons, payments must be received at least 7 days in advance of any lesson.
• If we are unable to collect payment from you at least 7 days in advance of any lesson, we reserve the right to reschedule the lessons or release the time slot to other students.

This section describes the ethics and conduct popcies of the Services offered by TakeLessons.

• If the TakeLessons instructor teaches in the student's location, it will be maintained as a clean, safe place suitable for lessons.
• If the TakeLessons instructor teaches in the student's location, and the student is a minor (under 18 years of age), the student's parent or guardian will be present for the duration of each lesson.
• If the student is less than 13 years of age, a parent or guardian must stay at the lesson location for the duration of the lesson.
• The student's parent or guardian must pick up the student from the lesson location on time. TakeLessons instructors cannot watch the student after the lesson is complete, as he/she will most likely be teaching someone else. Parents/guardians who are more than ten minutes late picking up the student will be assessed a late pickup fee of $3.00 per minute starting at eleven minutes past the end of the lesson.
• Parents/guardians and students will not possess, use, sell, or be under the influence of alcohol or drugs while attending lessons.
• The parent/student relationship is with TakeLessons. To solicit a TakeLessons instructor to schedule lessons outside of the TakeLessons system is illegal and may cause the instructor to lose his or her job with TakeLessons. Students, parents, and guardians will not circumvent the TakeLessons program.

Sexual Harassment

TakeLessons expects teachers and students to be committed to creating and maintaining an environment free of sexual harassment.

Prohibited conduct includes, but is not limited to:

• Unwelcome behavior of a sexual nature
• Unwanted touching or physical contact
• Sexual propositions or unwanted flirtations or advances
• Comments about an individual's body or dress
• Stalking

Consensual relations or romantic relationships between teacher/student are inconsistent with the proper role of the teacher, and the integrity of the Services provided. For that reason, TakeLessons prohibits relations between a teacher and a student during the period of the student/teacher relationship.

To file a formal grievance, contact the Director of Recruiting. The procedure depends on the circumstance and the status of the person bringing the charge, and the person against whom the charge is brought. It is recommended that you put your complaint in writing, providing dates, times, places, and witnesses to the harassment.

I understand that by participating in the Service, I hereby authorize TakeLessons and its agents, successors and assigns to photograph and/or videotape me or my child(ren) and/or our voice(s) without restriction and to utilize such photographs/videos and/or voice transcriptions for any commercial purpose, including, but not limited to, the promotion and marketing of the Service, and I agree that I will not be entitled to receive any compensation whatsoever of any kind as a result of such use.